Think about what happens when you experience excellent customer service? I don’t know about you, but when I experience great customer service, I become a loyal and dedicated customer. External and Internal Customers As a small business coach, I’ve used the idea of internal and external customers with my clients for years. Here’s how I […]
Family Business Relationships
Perspectives on family business relationships, how different members within a family-owned business interact with one another and tips for successful communication.
Thanksgiving and Heartburn in the Family Business
The holiday season can be a bit spicy with business families. However, most families would like to have a calm, enjoyable Thanksgiving, and they should! For many family business families, there is an ever present undercurrent of stress coming from the family business. Highly effective family leaders know how to set the tone and help […]
Small Business Coach’s Exercise to Build Accountability in Family Business
Great teams and great organizations have a culture of accountability. There’s no denying that. In family business, accountability can be a source of contention. Great coaches and coaching leaders can help teams understand the importance of accountability. Think about it for a moment. What level of success can any business sustain without being accountable for […]
Family Business Advisors Teach Families How to Be Supportive
After years of talking to family business families, one topic that comes up often is support, or should I say lack of support. When it comes right down to it, what most people want is to feel supported. Sadly, we often struggle to learn how to be supportive of our family members. Learning to express […]
Small Business Coach Helps Diagnose Family Business Pain
One day last year, out of nowhere, I had a sharp pain in my right shoulder. I’m not even sure how it happened or where it came from quite honestly. What I did know was that it was seriously impacting my happiness and my ability to sleep at night! As I was thinking about it […]
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