After two decades of working closely with families, I have frequently observed a few key ingredients that are often missing when it comes to creating a stronger and more cohesive family unit. Practice a Warm Heart, Open Mind and Curiosity A warm heart, an open mind, and curiosity – these may seem like simple attributes, […]
Leadership in Family Business
In a family business, an individual's leadership can empower the company and create opportunity, but it can also be misunderstood when directed at other family members in the business. Mastering this delicate communication is possible with the right tools and perspectives.
There are numerous metrics to gauge success in a family business. The most apparent ones include: Profitability Market share Retained earnings Cash flow However, at times, it’s the intangible measures that can induce the most stress. Over the years, I’ve developed a system to assist families in assessing crucial key outcomes. Remember, a 20-year research […]
Some people seem to be having a hard time taking personal responsibility for their results. I’m not sure why that is happening but it seems to be more prevalent than ever on today’s business teams. It’s your job as a leader to help create the environment where everyone takes responsibility for their personal results. I […]
Everyone can use a little bit of help along the way. Case in point. I’ve been facing some difficult issues within my own family and trying to think about the best way to respond to make the situation better. I wanted to see if there were other things I could be doing that might help […]
Think about what happens when you experience excellent customer service? I don’t know about you, but when I experience great customer service, I become a loyal and dedicated customer. External and Internal Customers As a small business coach, I’ve used the idea of internal and external customers with my clients for years. Here’s how I […]