Think about what happens when you experience excellent customer service? I don’t know about you, but when I experience great customer service, I become a loyal and dedicated customer. External and Internal Customers As a small business coach, I’ve used the idea of internal and external customers with my clients for years. Here’s how I […]
Family Teams Play With “Sharp Elbows”
Playing with “Sharp Elbows” One of my family teams in Iowa explained this concept to me very well. He said, “It’s like basketball, Coach Pete, when we are all under the hoop scrambling to get the ball, some of us can be known for using ‘sharp elbows!’” “What do you mean by that?” I said. […]
3 Results From Taking the Family Business “High Road”
Every day family leaders get to decide whether they are going to take the high road or the low road as they face the challenges of today’s business world. The brain scientists have proven that when we take the high road we are: When we take the low road we are more likely to: I’d […]
Family Business Scorecard Reveals Your Landmines
One of the top things families appreciate in family business coaching is objectivity. Too often families get trapped in old ways of looking at each other and their situation. After 20 years of studying family business families, I’ve developed a simple, easy to use scorecard that helps families get an objective measurement of how they […]
Family Business Scorecard Reveals Landmines
One of the top things families appreciate in family business coaching is objectivity. Too often families get trapped in old ways of looking at each other and their situation. After 20 years of studying family business families, I’ve developed a simple, easy to use scorecard that helps families get an objective measurement of how they […]
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